OUR TEAM

Rich Experience

Our commitment to high quality starts with our staff. Leafhold's staff are some of the experienced and passionate in the industry. Furniture is not just our business, it is our lifestyle. The vast majority of our staff are already mothers or fathers, we know that making high-quality, eco-friendly furnitures is a responsibility and a guardianship of our homes, so we understand the importance of quality and eco-friendly more deeply.

Leafhold was founded in 2018, and now it has cooperated with advanced brand companies in the industry, it is always not the achievements and awards that make us proud at anytime, but the trust from our customer friends.

"I bought the cabinet 3 years ago and now I've moved to a new home, so I looked for your shop right away and was delighted to find you were still there, then I bought a bookshelf again." -- A Lovely Customer

Your furniture tells the story of who you are, where you've been, and even where you want to be. From raw materials to completed products, we grow with each furniture. Now, we just want you and your family to have a safe and great furniture that can stay with you for a lifetime!

 

OUR PROMISE

First-class Craftsmanship

Leafhold's manager had been a quality manager for a top furniture company for 8 years. Most of its export orders are extremely demanding, and quality control is a top priority. Raw materials are inspected to prevent poorly controlled drying of solid wood materials that could lead to cracking of the furniture in future. The production process is tracked to avoid errors in the assembly process. 
This is a principle that has remained with Leafhold since its creation.

Producing environmentally friendly and odourless furniture is not something that can be achieved in a small workshop, and this process places high demands on furniture manufacturers. The demands are:

1. The furniture manufacturer's production must comply with national environmental standards.
2. A clean room that meets national environmental regulations.
3. Professional equipment & quality-minded staff & standardised processes.

Only by ensuring that the products are eco-friendly from the source can we produce eco-friendly products.

 

OUR PRODUCTS

A Lifelong Companion

To produce high quality and eco-friendly furniture, Leafhold must be strictly selected and crafted in materials, paints, and other aspects.
Because there are many details that are easy to ignore in other companies.

Material

Leafhold uses the world's high quality woods, strictly adhering to the principles of environmental protection, nature and durability, and selects North American white oak and North American cherry wood that meet the special FAS grade standard to ensure environmental protection and the best touch of the product.

Coating

In order to make the furniture without pungent smell, we do not hesitate to exceed 3-5 times the input cost of our peers and choose top-grade coating, which does not contain formaldehyde and does not evaporate toxic odor. This results in furniture that is free of pungent smell, can be installed and used immediately, and also prevents water and oil stains from invading into the wood.

Craftsmanship

Strictly follow the standard process of export process, after repeated sanding and spraying again and again, with efficient air purification treatment, controlling humidity, temperature and consuming more drying time. Using a clean workshop that meets the national environmental regulations, we get a desktop that feels as delicate as satin.

Our brand idea is sincere, we hope to deliver goodwill through eco-friendly and odorless furnitures, we would like to reiterate once more: Leafhold only wants you and your family to have good furnitures that can be safely accompanied for a lifelong.

 

Contact Us

Email: service@leafholdstore.com

We strive to answer your questions within 24 hours.
Working time: (Mon - Sat: 9AM - 7PM)

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.

Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will always be at your service.

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

3. For us to better understand the problem and solve it effectively, photos and videos are REQUIRED as evidence. Leafhold will contact the customer via email with the result of the return/refund request within 2 working days of receiving the request.

4. Send the item back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the waybill number of the returned package.

5. We will process your return within 7 working days after receiving the package.

Note: We do not accept returned items that are sent back directly without prior notice. Any address on the package is not approved as a return address. No refund will be given for packages returned without a return address authorized by the customer service representative. We do not provide freight collection (FTC) services for returned packages. We are here to help, but we cannot correct a situation we know nothing about. If you need to return or exchange the goods, please contact us in advance, and our service specialist will contact you to formulate a solution.

 

Returnable/Exchangeable Items

• Unused product
• Defective item
• Wrong item received
• Items damaged in transit
• Lost or missing items

We will take care of your item if it is damaged or defective and find the best solution with you. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock, or else you will get a refund.

If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

If the return is initiated by the customer for personal reasons, the customer is responsible for the return shipping fees. Shipping charges for returns vary by product or carrier. The customer can only be charged one shipping fee (including returns), no handling fees will be charged to consumers for returns and no product restocking fees.

Refunds

• After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
• Refunds for the returned items will be processed in 1-3 business days after we receive your package. 
• Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us: leafhold@365dayservice.online

Contact Us

Email: service@leafholdstore.com

Working time: (Mon - Sat: 9AM - 7PM)

How to pay by credit and debit cards with PayPal? (No need to register and sign in to PayPal)

*Even if you don't have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

Pay by credit card on PayPal. As following steps: 

Step 1. Select PayPal for payment and click complete order.

 

Step 2. Click on "Pay with Debit or Credit Card".

*If you can't find this option on your phone, please continue to pay using your computer.

Step 3. Fill in your credit card info and complete your order.

Order

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. What methods of payment do you accept?

A. We accept PayPal and Credit/Debit Cards Payment on PayPal (No need to register and sign in to PayPal).

Q. How can I finance with Paypal Credit?

PayPal Credit gives you the freedom to buy all the furniture you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

1. Select PayPal at the checkout.

2. Log into your PayPal account.

3. Click on "Apply Now" on the PayPal Credit banner.

4. Get approval on your order.

5. Confirm the delivery address.

6. Set your repayment schedule.

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.

Shipping

Q. Do you charge sales tax?

A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Q. How do I cancel an order?

A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q. Where do you ship from?

A. We ship from our factoriesuy located. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Returns

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to leafhold@365dayservice.online

For more details refer to the FAQs page.