Our Mission

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept the return of products. Customers have the right to apply for a return within 14 days after delivery of the product.

Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

3. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence. Leafhold will contact the customer via email with the result of the return/refund request within 2 working days of receiving the request.

4. Send the item back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the waybill number of the returned package.

5. We will process your return within 7 working days after receiving the package.

Note: We do not accept returned items that are sent back directly without prior notice. Any address on the package is not approved as a return address. No refund will be given for packages returned without a return address authorized by the customer service representative. We do not provide freight collection (FTC) services for returned packages. We are here to help, but we cannot correct a situation we know nothing about. If you need to return or exchange the goods, please contact us in advance, and our service specialist will contact you to formulate a solution.

Returnable Items

• Unused product
• Defective item
• Wrong item received
• Items damaged in transit
• Lost or missing items

Return Cost

For quality issues, we are responsible for the return cost (shipping fees). For the return and exchange caused by the customer, the customer is responsible for the return cost (shipping fees). Shipping charges for returns vary by product or carrier. The customer can only be charged one shipping fee (including returns), no handling fees will be charged to consumers for returns and no product restocking fees.

Refunds

• After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
• Refunds for the returned items will be processed in 1-3 business days after we receive your package. 
• Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us: leafhold@365dayservice.online

Contact Us

Email: leafhold@365dayservice.online

Working time: (Mon - Sat: 9AM - 7PM)

Order

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. What methods of payment do you accept?

A. We accept PayPal and Credit/Debit Cards Payment.

Q. How can I finance with Paypal Credit?

PayPal Credit gives you the freedom to buy all the furniture you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

1. Select PayPal at the checkout.

2. Log into your PayPal account.

3. Click on "Apply Now" on the PayPal Credit banner.

4. Get approval on your order.

5. Confirm the delivery address.

6. Set your repayment schedule.

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.

Shipping

Q. Do you charge sales tax?

A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Q. How do I cancel an order?

A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q. Where do you ship from?

A. We ship from our factoriesuy located. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Returns

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to leafhold@365dayservice.online

For more details refer to the FAQs page.